Shipping policy

Shipping Policy

1. Processing Time

All orders are processed within [3 business days] after receiving your order confirmation email.
You will receive another notification when your order has shipped.

During high-demand periods, such as product launches or promotional campaigns, processing times may be extended. Please allow additional days for your order to be prepared and shipped.

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2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Note: Delivery delays may occasionally occur due to customs clearance, weather, or logistical factors.

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3. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number(s).
The tracking number will be active within [24 hours] of dispatch.

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4. Shipping Restrictions

We currently ship to the following countries/regions: United States.
If your destination is not listed, please contact us at info@keraffect.com to inquire about delivery options.

We do not ship to P.O. Boxes or APO/FPO addresses.

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5. Customs, Duties and Taxes

KERAFFECT is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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6. Incorrect Shipping Address

Please ensure all shipping details are correct before submitting your order.
We are not liable for packages delivered to the wrong address due to customer error.
If you notice an error, please contact us immediately at info@keraffect.com.

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7. Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us as soon as possible at info@keraffect.comwith your order number and a photo (if applicable).
We will investigate and work with the carrier to resolve the issue.

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8. Contact Us

If you have any questions or concerns about your shipment, please reach out to us at:

info@keraffect.com
Business Hours: [Monday–Friday, 09:00 AM – 05:00 PM PST]